SMS Help

Bunta AI messaging programs

Bunta AI, a service of Thinkit Labs LLC, runs two messaging programs under its own brand. Program 1 is demonstration and testing messages sent to Bunta AI staff and enrolled testers. Program 2 is alerts and requests sent to people who have a Bunta AI account. Every message from either program is sent by Bunta AI and begins with "Bunta AI:". The STOP, HELP, and privacy information below applies to both programs.

Program 1: demonstration and testing messages

This program is operated by Bunta AI, a service of Thinkit Labs LLC. Messages sent in this program are sent by Bunta AI. It is used for Bunta AI's own transactional messaging during platform development — appointment confirmations and reminders, reschedule and cancellation notices, technician or driver ETA and service status updates, follow-ups after a disconnected call, and two-way conversational replies to your questions — sent to Bunta AI staff and enrolled testers.

Businesses that use the Bunta AI platform message their own customers from their own separately registered phone numbers, under their own messaging programs. Each of those businesses maintains its own help page and its own opt-out list. This page does not cover those programs.

Program 1: how you opted in

Recipients opt in to these messages verbally during a live, recorded phone call with the Bunta AI voice agent before any text is sent. During the call, Bunta AI identifies itself, asks for your permission to text you at your number, and discloses the message types, that message frequency varies, that message and data rates may apply, and how to opt out. We do not message any number without recorded verbal consent. Consent is not a condition of any purchase.

Program 1: message frequency and cost

Message frequency varies based on your appointments and service interactions. Message and data rates may apply according to your mobile carrier plan.

Program 2: alerts and requests for Bunta AI account holders

Bunta AI sends text messages to people who use the Bunta AI platform: business owners who subscribe to Bunta AI, and team members who have joined an owner's workspace. These messages are about the recipient's own account and AI assistant. The message types are:

• A caller needs a call back, because a transferred call went unanswered or the caller asked for a call back
• An urgent call alert
• A request to approve a booking
• A question from your AI assistant that needs your answer to help a caller
• A team invite link that an owner asks Bunta AI to text to the owner's own phone

You can reply to some of these messages. For a booking approval request, reply APPROVE to confirm or DECLINE to cancel. For a question from your AI assistant, reply with your answer.

Bunta AI does not text invitations to team members. Owners share invite links with their team themselves. Bunta AI does not send marketing, promotions, product announcements, surveys, rating or review requests, or verification codes in this program, and never uses it to message the customers or callers of businesses that use Bunta AI.

Program 2: how you opt in

Business owners opt in on the Bunta AI web app when they add a mobile number, by ticking an unchecked checkbox next to the number: "I agree to receive account and service text messages from Bunta AI at this number, such as call alerts, booking approval requests, questions from my AI assistant, and team invite links I request. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. We will not share mobile information with third parties for promotional or marketing purposes. See our Privacy Policy and Terms of Service." Team members tick the same checkbox when they add a mobile number under Settings › Profile after joining their workspace. We do not message any number until the box is ticked. Consent is not a condition of any purchase.

Program 2: message frequency and cost

Messages are sent when something happens on your account, such as a call that needs your attention, and are sent once per event. Message frequency varies. Message and data rates may apply according to your mobile carrier plan.

How to stop messages

You can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, END, QUIT, CANCEL, REVOKE, or OPTOUT. You will receive one confirmation message and then no further messages from Bunta AI. To resubscribe, reply START.

How to get help

Reply HELP or INFO to any message, or contact us directly:

Your privacy

We do not sell, rent, or share mobile opt-in information — including phone numbers and consent records — with third parties or affiliates for marketing or promotional purposes. For full details, see our Privacy Policy and Terms & Conditions.

Carriers are not liable for delayed or undelivered messages.